Field note
The brief that starts with a solution
Restores fail for boring reasons. Here is the drill we run, and what it usually turns up the first time.
Insights from building digital products.
Field note
When two systems disagree
What the first four weeks look like when nobody left a runbook and the only person who knew has gone.
Field note
A design file is not a product
Updates being available is not the same as updates being applied. The gap between the two is where most incidents actually live.